Privacy Policy

Last updated: [27/01/2026]

The Resilience Practice Ltd supports trained care and social care professionals through practical resources, coaching, and community. We are committed to protecting your personal information and being transparent about how we use it.

Data Controller:
The Resilience Practice Ltd
45 Cork Lane, Glen Parva, Leicester, LE2 9JS
hello@theresiliencepractice.org

What Personal Data We Collect

We may collect and process the following information:

• Contact details: name, email address, phone number

• Messages: enquiries sent via email or website forms

• Newsletter sign‑ups: your name and email address

• Website usage data: IP address, browser type, pages visited (via analytics tools)

• Purchases or bookings: payment details processed securely by third‑party providers (we do not store card details)

How We Collect Your Data

We collect data when you:

• Contact us by email

• Sign up for newsletters or resources

• Fill in a form on our website

• Access our website (analytics)

• Purchase a product or service

Why We Use Your Data (Lawful Basis)

We use your data for:

• Responding to enquiries (legitimate interest)

• Sending newsletters or resources (consent)

• Providing services you’ve purchased (contract)

• Improving our website and services (legitimate interest)

• Keeping records for legal or financial purposes (legal obligation)

Who We Share Your Data With

We only share your data with trusted third‑party providers who help us deliver our services. These include:

Email Hosting – Hostinger

We use Hostinger to host our email services. Any email you send to us is processed through their secure servers. Hostinger acts as a data processor on our behalf.

Email Services – Googlemail (Gmail)

If you contact us your email is forwarded to our Googlemail address, your message is processed through Google’s secure email servers. Google acts as a data processor.

Website Platform / Analytics
We use analytics tools to understand how visitors use our website. These tools collect anonymised usage data such as page views and device type.

Payment Providers
Payments are processed securely by third‑party providers. We do not store your card details.

We never sell your data.

How We Store and Protect Your Data

We store your data securely using password‑protected systems and reputable service providers.
We keep your data only for as long as necessary for the purposes described above.

Your Rights

Under UK GDPR, you have the right to:

• Access your personal data

• Correct inaccurate information

• Request deletion

• Withdraw consent

• Object to certain types of processing

• Make a complaint to the ICO

To exercise any of these rights, email us at hello@theresiliencepractice.org

Cookies and Website Tracking

Our website uses cookies to improve your experience and analyse site traffic. You can adjust your browser settings to refuse cookies.

Changes to This Policy

We may update this policy from time to time. The latest version will always be available on our website.

Contact information:

If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to hello@theresiliencepractice.org.